Nextiva — A cloud business phone and customer experience platform combining voice, video, chat, SMS, and AI tools for support and sales teams.
By Noahlast updated pricing verified
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Nextiva in 20 seconds
Best for: Small-to-mid-size businesses that want a single vendor for business phone lines, team messaging, video meetings, and a basic customer support/contact center in one subscription.
Pricing: Nextiva plans start at $15/user/month (annual billing) for core phone and messaging, scale to $75/user/month for the full customer experience package, and the top contact center tiers (Professional, Premium) require a custom quote.
- Nextiva's cheapest plan, Core, starts at $15/user/month when billed annually, or $23/user/month billed monthly.
- Nextiva's Engage plan costs $25/user/month annually ($50/user/month monthly) and adds live chat, chatbot, and an inbound call center.
- Nextiva's Scale plan is $75/user/month and includes AI transcription, summary, skills-based routing, and journey orchestration.
- Nextiva's contact center Essential tier starts at $75/agent/month; Professional and Premium tiers are custom-quoted.
- Nextiva is rated 4.6/5 on Trustpilot based on 8,484 reviews and reports over 100,000 business customers.
- XBert is Nextiva's AI receptionist add-on available on every plan tier, answering calls, texts, and chats around the clock.
Limitations: Monthly billing without an annual commitment roughly doubles the per-user price shown on the pricing page.; The two highest contact center tiers are not publicly priced and require a sales call.; No free tier is offered; every plan requires payment or a sales demo to access true pricing.
Top alternatives: RingCentral, 8x8, Vonage, Zoom Phone, Dialpad, Five9 — full list
What is Nextiva?
Nextiva is a cloud-hosted business communications and customer experience platform. It provides VoIP business phone lines, SMS, video meetings, team chat, live chat, and omnichannel contact center software, plus an AI receptionist/agent add-on called XBert. Businesses use it to replace on-premise phone systems and to consolidate customer conversations (calls, texts, chat, email, social, reviews) into one unified inbox with reporting and workforce management tools.
Nextiva is a unified communications and customer experience platform that bundles business VoIP phone service, team messaging, video meetings, live chat, and an AI-powered contact center into one system. It targets small businesses through mid-market and enterprise teams that need to manage customer calls, texts, chats, and social messages from a single inbox. Nextiva also sells XBert, an AI receptionist/agent add-on that answers calls, texts, and chats around the clock. Plans start at $15/user/month for core phone and messaging, scaling up to a $75/user/month all-in customer experience package and custom-quoted contact center tiers.
Standout feature: XBert, Nextiva's AI receptionist/agent add-on that answers and handles inbound calls, texts, and chats 24/7 across every plan tier.
Biggest weakness: Core pricing pages show only per-user monthly figures for the two cheapest plans; the higher-value contact center tiers (Professional, Premium) and even the Scale/Essential tiers require contacting sales or show 'From' pricing, making true cost comparison across vendors difficult without a demo call.
Pros
- Bundles phone, video, team chat, SMS, and live chat under one subscription starting at $15/user/mo (annual billing)
- AI receptionist (XBert) available as an add-on across all plan tiers, including the cheapest one
- Rated 4.6/5 on Trustpilot across 8,484 reviews and cites 100,000+ business customers
- Scales from a single small-business phone plan up to a full omnichannel contact center on the same platform
Cons
- Monthly (non-annual) billing roughly doubles per-user cost versus the advertised annual price (e.g., Core is $23/user/mo monthly vs $15/user/mo annual)
- Contact center's higher tiers (Professional, Premium) are quote-only, so buyers cannot compare full costs without a sales call
- No published free tier; pricing requires either annual commitment or a demo to unlock the better rates
Nextiva pricing
From $15/mo · verified from the vendor's pricing page
| Plan | Price | Notes |
|---|---|---|
| Core | $15/mo | Business phone plan with inbound/outbound voice, business SMS, video meetings, screen sharing, call routing, team chat, and mobile app; billed annually at $15/user/mo (monthly billing is $23/user/mo). |
| Engage | $25/mo | Adds customer-to-team SMS, toll-free number and minutes, advanced reporting, inbound call center, and live chat/chatbot; billed annually at $25/user/mo (monthly billing is $50/user/mo). |
| Scale | $75/mo | Full customer experience platform: voice and web chat, blended inbound/outbound, AI transcription and summary, skills-based routing, journey orchestration. |
| Essential (Contact Center) | $75/mo | Entry contact center tier priced per agent per month; omnichannel capabilities, journey orchestration, AI transcription and summary, skills-based routing, voice and web chat. |
| Professional (Contact Center) | Custom | Adds advanced self-service, real-time supervisor support, PCI-DSS secure payments, progressive/predictive dialing, and more channels; custom quote. |
| Premium (Contact Center) | Custom | Unlimited channels, unlimited skills-based routing, advanced analytics, workforce management, and in-conversation payments; custom quote. |
What reviewers say
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