Nutshell — AI-assisted sales CRM for small businesses, from $13/user/month ($7 billed annually) with no free tier.
By Noahlast updated pricing verified
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Nutshell in 20 seconds
Best for: small sales teams that want Gmail/Outlook-synced pipeline tracking and built-in AI call transcription without enterprise CRM setup overhead
Pricing: No free tier; Foundation starts at $13/user/month ($7 billed annually), scaling to Enterprise at $79/user/month ($69 billed annually).
- Nutshell's five tiers run $13-$79/user/month billed monthly, or $7-$69/user/month billed annually.
- Nutshell has no permanent free tier; new accounts get a 14-day free trial with no credit card required.
- AI outcomes (call transcription, lead recaps, chatbot) are included on every tier, ranging from 10/month on Foundation to 150/month on Enterprise.
- Marketing is a $49/month add-on and Engagement (SMS/social inbox) is a $16/user/month add-on, sold separately from the core CRM.
- Nutshell holds a 4.3/5 rating from 1,426 reviews on G2 and has been a G2 CRM Leader every quarter since Fall 2020.
Limitations: No permanent free tier, only a 14-day trial.; Marketing and Engagement features require separate paid add-ons rather than being bundled into CRM pricing.; Custom pipelines are capped below the Enterprise tier.
Top alternatives: Pipedrive, HubSpot CRM, Close, Zoho CRM, Copper — full list
What is Nutshell?
Nutshell is a CRM aimed at small sales teams that want pipeline visibility without Salesforce-level configuration overhead: contacts sync automatically from Gmail or Outlook, deals move through a drag-and-drop pipeline, and reporting surfaces team activity and quota progress without custom dashboard building. Reviewers consistently cite same-day setup as a differentiator versus larger CRMs. Each tier adds a capped number of monthly "AI outcomes" — automatic call transcription and summarization, AI-drafted lead recaps, and a chatbot — rather than gating AI behind a separate SKU. Higher tiers add custom pipelines (5 on Pro, 10 on Business, unlimited on Enterprise), sales automation, advanced reporting, and enterprise SSO. Marketing (email campaigns, landing pages) and Engagement (SMS, unified inbox, WhatsApp/Instagram/Messenger) are sold as separate add-on modules rather than bundled into the core CRM tiers. Nutshell runs as a web app with iOS and Android apps and a Chrome extension.
Nutshell is a sales CRM built for small and midsize businesses that combines contact management, two-way Gmail/Outlook sync, a drag-and-drop pipeline, and AI features (call transcription, lead recaps, a chatbot) in one product. It runs five per-user tiers billed monthly or annually: Foundation at $13/month ($7 annually), Growth at $25/month ($18 annually), Pro at $42/month ($35 annually, most popular), Business at $59/month ($51 annually), and Enterprise at $79/month ($69 annually) with SSO and SQL data access. There is no permanent free tier, only a 14-day free trial with no credit card required; a separate Marketing add-on runs $49/month and an Engagement (SMS/social inbox) add-on runs $16/user/month. Nutshell holds a 4.3/5 rating from 1,426 reviews on G2 and is a G2 CRM Leader every quarter since Fall 2020.
Standout feature: AI outcomes bundled directly into every paid tier (call transcription, lead recaps, chatbot) rather than sold as a separate add-on SKU, with the cap scaling from 10/month on Foundation to 150/month on Enterprise.
Biggest weakness: No permanent free tier, so evaluating Nutshell requires committing to the 14-day trial, and per-seat pricing on top of separate Marketing ($49/month) and Engagement ($16/user/month) add-ons can push total cost well past the base per-user rate for teams that need SMS or email campaigns.
Pros
- Reviewers report full setup in under a day, with no steep learning curve compared to larger CRMs.
- AI outcomes (transcription, lead recaps, chatbot) are included in every paid tier rather than a separate add-on.
- Two-way Gmail and Outlook sync keeps contact and email history current without manual entry.
- G2 CRM Leader every quarter since Fall 2020, with a 4.3/5 rating across 1,426 reviews.
Cons
- No free tier; only a 14-day trial, so there's no ongoing free option for very small teams.
- Marketing and Engagement features are separate paid add-ons ($49/month and $16/user/month) rather than included in the core CRM tiers.
- Custom pipelines are capped below Enterprise (5 on Pro, 10 on Business), a constraint for teams running multiple distinct sales processes.
- Phone support is limited to the Enterprise tier, leaving lower tiers with slower support channels.
Nutshell pricing
From $13/mo · verified from the vendor's pricing page
| Plan | Price | Notes |
|---|---|---|
| Foundation | $13/mo | Per user, billed monthly ($7/user/month billed annually); unlimited contacts and storage, email/calendar sync, 10 AI outcomes/month, form builder, landing pages. |
| Growth | $25/mo | Per user, billed monthly ($18/user/month billed annually); 20 AI outcomes/month, activity reports, sales quotas, lead assignment rules. |
| Pro | $42/mo | Per user, billed monthly ($35/user/month billed annually, most popular); 40 AI outcomes/month, 5 custom pipelines, advanced reporting, sales automation, meeting scheduler. |
| Business | $59/mo | Per user, billed monthly ($51/user/month billed annually); 100 AI outcomes/month, 10 custom pipelines, audit log, additional teams and territories. |
| Enterprise | $79/mo | Per user, billed monthly ($69/user/month billed annually); 150 AI outcomes/month, unlimited pipelines and custom fields, enterprise SSO, SQL data access, phone support. |
What reviewers say
No third-party review scores on file yet.