Dialpad — AI-powered business phone, video meetings, and contact center platform for teams that need calling, messaging, and customer support in one app.
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Dialpad in 20 seconds
Best for: Distributed sales and support teams replacing a legacy phone system with VoIP calling plus built-in AI call transcription and summaries.
Pricing: Dialpad Connect starts from $15/user/month (Standard, billed annually) up to $25/user/month (Pro), with Enterprise, Sell, Support, and the new Ai Agent product priced only on request.
- Dialpad's Connect Standard plan starts at $15 per user per month billed annually, per its pricing page.
- Dialpad bundles VoIP calling, video meetings, SMS/team messaging, and AI call transcription in one app.
- Dialpad's Ai Agent product uses conversation-based credit pricing rather than a flat per-seat fee.
- Dialpad is available on web, Windows, macOS, iOS, and Android.
- Dialpad integrates with Salesforce, HubSpot, Zendesk, Microsoft Teams, and Google Workspace.
- Dialpad does not publish pricing for its Support (contact center) or Sell (sales) product lines; both require contacting sales.
Limitations: No published pricing for the contact center (Support) or sales (Sell) products, or for the newer Ai Agent, forcing buyers into a sales conversation.; CRM integrations and open API access are locked behind the Pro tier, not available on Standard.; Conversation-based credit pricing for AI Agents can be harder to forecast than flat per-seat SaaS pricing.; No free tier; only a free trial is offered.
Top alternatives: RingCentral, Zoom Phone, Vonage, 8x8, Nextiva — full list
What is Dialpad?
Dialpad is a cloud-based business communications platform that provides VoIP phone service, video meetings, SMS/team messaging, and AI-powered contact center software for companies replacing traditional PBX phone systems or looking to add AI transcription and analytics to their calls. It is used by sales teams, support teams, and general office workers who need calling and messaging in one app, and by enterprises building AI voice/chat agents for customer service.
Dialpad is a cloud communications platform that combines business phone (VoIP), video conferencing, team messaging, and an AI-driven contact center in a single product. It layers real-time AI features on top of calls, including live transcription, automatic call summaries (AI Recaps), sentiment analysis, and coaching prompts for sales and support agents. Dialpad ships as Connect (unified communications), Sell (AI sales dialer), Support (AI contact center), and a newer Ai Agent product for autonomous voice and chat agents.
Standout feature: Real-time, built-in AI on every call and meeting (live transcription, automatic post-call summaries, sentiment analysis, and live coaching prompts) without needing a third-party conversation-intelligence add-on.
Biggest weakness: Core pricing is opaque for the higher-value products: Support (contact center), Sell, and the newer Ai Agent are all quote-only or usage/credit-based rather than published per-seat prices, so buyers cannot compare true cost without talking to sales, and the new conversation-based AI Agent billing adds another variable cost buyers have to estimate rather than a flat rate.
Pros
- Combines phone, video, SMS, and AI transcription/summaries in one app instead of separate tools
- AI features (call summaries, live transcription, sentiment analysis) are built in rather than bolted on
- Deep integrations with Salesforce, HubSpot, Zendesk, Microsoft Teams, and Google Workspace
- Available on web, Windows, macOS, iOS, and Android with the same feature set
Cons
- Contact center (Support), Sell, and Ai Agent pricing is not published and requires a sales call to get a quote
- Entry Standard plan lacks CRM integrations and open API, which are gated behind the Pro tier
- New conversation-based credit pricing for Ai Agent is harder to budget than a flat per-seat fee
- Advanced compliance and higher uptime SLAs are Enterprise-only, custom-priced features
Dialpad pricing
From $15/mo
| Plan | Price | Notes |
|---|---|---|
| Standard | $15/mo | Unlimited calling in the US/Canada, unlimited SMS/MMS, video meetings, and AI call/voicemail transcription for one line per user (annual billing). |
| Pro | $25/mo | Adds multiple local numbers, CRM integrations (Salesforce, HubSpot, Zendesk), open API, and SLA-backed uptime, priced per user on annual billing. |
| Enterprise | Custom | Custom pricing for unlimited office locations, 99.99% uptime SLA, and advanced compliance/security controls; contact sales. |
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