Tray.ai — An enterprise integration and automation platform, formerly Tray.io, that adds an AI agent builder and MCP governance layer on top of 700+ app connectors.
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Best for: IT and platform teams needing governed, auditable integrations and AI agent orchestration across 700+ apps
Pricing: Fully custom pricing across all tiers (Pro, Team, Enterprise); no published rates, only a free trial before a sales quote.
- Tray.ai (formerly Tray.io) is an enterprise iPaaS connecting 700+ apps for integration, automation, and AI agent workflows.
- All three pricing tiers (Pro, Team, Enterprise) require a custom sales quote; no dollar figures are published.
- Tray.ai holds a 4.9/5 rating from 11 reviews on Capterra under its former name Tray.io.
- Enterprise tier adds on-premise connectivity, SSO, HIPAA support, and 180-day insights retention.
- Merlin Agent Builder and Agent Gateway let teams build and govern MCP-based AI agents on the same platform.
Limitations: No public pricing anywhere; every plan requires a sales conversation.; No permanent free tier, only a time-limited trial.; Enterprise-oriented setup and governance model add complexity for smaller teams.
Top alternatives: Make, Pipedream, Zapier, Workato, n8n — full list
What is Tray.ai?
Tray.ai is an integration and automation platform for connecting SaaS applications, moving data between systems, and building both traditional workflow automations and AI agents on a single governed runtime. It grew out of Tray.io, an iPaaS competing with Zapier and Workato on 700+ pre-built connectors and a visual workflow builder aimed at both technical and business users. The Tray.ai rebrand added an AI layer: Merlin Agent Builder for creating conversational or autonomous agents, and Agent Gateway, a governed runtime for the Model Context Protocol (MCP) that lets teams deploy agents built in tools like Claude Code, Codex, or Cursor into production with centralized security, cost, and access controls. Enterprise buyers use Tray.ai for RBAC, audit trails, HIPAA compliance, and on-premise connectivity that self-serve automation tools do not offer. There is no published pricing; every plan is quoted through sales.
Tray.ai is an enterprise integration platform as a service (iPaaS), rebranded from Tray.io, that connects over 700 apps and lets technical and business users build workflows, automations, and AI agents on one runtime. Pricing is entirely custom: the site publishes no dollar figures and routes every plan (Pro, Team, Enterprise) to a sales quote based on usage, workspace count, and add-ons, with only a free trial available before purchase. Tray.ai differentiates from lighter no-code tools like Zapier or Make through governance features aimed at IT and security teams: role-based access control, audit trails, HIPAA and SSO support on Enterprise, and its newer Merlin Agent Builder and Agent Gateway for deploying and governing MCP-based AI agents in production. The lack of published pricing and the platform's enterprise-first feature set (on-premise connectivity, dedicated log retention tiers, regional hosting) make it a heavier commitment than self-serve automation tools, better suited to teams that already know they need an IT-governed integration platform rather than a quick Zapier replacement.
Standout feature: Merlin Agent Builder and Agent Gateway, which let teams build and govern MCP-based AI agents (conversational or autonomous) on the same runtime and connector library used for traditional integrations.
Biggest weakness: No published pricing anywhere on the site; every tier, including the entry-level Pro plan, requires a sales conversation and custom quote, which rules Tray.ai out for teams that want to self-serve or compare costs quickly against Zapier, Make, or n8n.
Pros
- 700+ pre-built connectors cover most mainstream SaaS and enterprise systems.
- Governance features (RBAC, audit trails, Guardian Log Masking, HIPAA support) target IT teams that self-serve automation tools don't satisfy.
- Merlin Agent Builder and Agent Gateway extend the same platform into AI agent deployment and MCP governance.
- Enterprise tier supports on-premise connectivity and regional data hosting for compliance-sensitive workloads.
Cons
- No public pricing; every tier requires a custom sales quote, adding friction and delay for evaluation.
- Aimed at technical, IT-governed deployments, so the learning curve and setup time are heavier than no-code tools like Zapier or Make.
- No free tier, only a time-limited free trial before a paid commitment.
- Log retention (7-day base) and insight windows are tightly gated by tier, forcing an upgrade for basic historical visibility.
Tray.ai pricing
Custom pricing
| Plan | Price | Notes |
|---|---|---|
| Pro | Custom | For a single team or use case: 3 workspaces, 7-day insights and log retention, access to 700+ connectors. Custom quote only. |
| Team | Custom | For multiple use cases within a department: 20 workspaces, 30-day insights, expandable 7-day log retention, Guardian Log Masking, all add-ons purchasable. Custom quote only. |
| Enterprise | Custom | For multiple departments and partner integrations: unlimited workspaces, 180-day insights, advanced on-premise connectivity, SSO, HIPAA, regional hosting, log streaming. Custom quote only. |
What reviewers say
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