GoTo Connect — Cloud-based business phone system with built-in video meetings and messaging for small and mid-sized businesses.
By Noahlast updated pricing verified
GoTo Connect screenshots & video
GoTo Connect in 20 seconds
Best for: Small to multi-location businesses replacing an on-premise PBX with a cloud phone system that also needs built-in video meetings and call queues.
Pricing: GoTo Connect publishes no self-serve prices; all four tiers (Phone System, CX, CX Complete, Contact Center) require contacting sales for a custom quote.
- GoTo Connect offers four plan tiers: Phone System, Customer Experience (CX), CX Complete, and Contact Center.
- Every tier includes unlimited auto attendants, call queues, and customizable dial plans.
- The base Phone System plan includes video meetings for up to 250 participants.
- GoTo advertises 24/7 support with a stated 99.999% reliability figure across all plans.
- Toll-free minutes are shared across the account and capped at 1,000 minutes on every tier.
- No plan tier has published per-seat pricing; GoTo requires a sales contact to get a quote.
Limitations: Pricing is fully quote-based with no published per-user monthly rate, unlike most UCaaS competitors.; Advanced AI call routing and virtual receptionist features are reserved for the CX Complete tier, not the entry plan.; Shared toll-free minutes are capped at 1,000 per account regardless of company size.; The platform is contact-center-oriented, which can be more capability than teams that only need video conferencing require.
Top alternatives: RingCentral, Nextiva, Zoom Phone, 8x8, Vonage Business Communications, Dialpad — full list
What is GoTo Connect?
GoTo Connect is a cloud communications platform that replaces a traditional office phone system (PBX) with a VoIP-based service delivered over the internet. It combines business phone calling, video conferencing, SMS messaging, and call-center features in one product, aimed at small, mid-sized, and multi-location businesses that need a phone system without on-premise hardware.
GoTo Connect is a cloud VoIP phone system (UCaaS) that bundles calling, video meetings for up to 250 participants, business SMS, and an admin console into one platform. It is built by GoTo (formerly LogMeIn), the company behind GoTo Meeting and GoTo Webinar. Plans range from a base Phone System tier up to Contact Center, with Customer Experience (CX) and CX Complete tiers adding omnichannel messaging, AI call summaries, and reporting in between.
Standout feature: All four plan tiers (Phone System through Contact Center) ship with unlimited auto attendants, call queues, and dial plans, plus video meetings for up to 250 participants built into even the base plan.
Biggest weakness: No self-serve pricing is published anywhere on the site; every tier, including the entry-level Phone System plan, requires contacting a sales rep for a quote, which makes it hard to comparison-shop against competitors like RingCentral or Nextiva that publish per-user monthly rates.
Pros
- Unlimited auto attendants, call queues, and customizable dial plans on every plan tier
- Video meetings for up to 250 participants included even on the base Phone System plan
- 24/7 support advertised across all tiers with a stated 99.999% reliability figure
- Native integrations with Microsoft Teams, ServiceNow, and Zendesk without extra licensing cost
Cons
- No published per-user pricing; all four tiers require a sales call to get a quote
- Higher-value AI features (dynamic call routing, 24/7 virtual assistant) are locked behind the CX Complete tier, not the base plan
- Toll-free minutes are shared and capped at 1,000 minutes across the account on every tier
- Feature set is heavily geared toward voice/contact-center use cases, so teams only needing video meetings may find it more than they need
GoTo Connect pricing
Custom pricing · verified from the vendor's pricing page
| Plan | Price | Notes |
|---|---|---|
| Phone System | Custom | Cloud business phone system with free calls to 50 countries, unlimited auto attendants and call queues, video meetings up to 250 participants, and 24/7 support. Price available only via sales quote. |
| Customer Experience (CX) | Custom | Everything in Phone System plus WhatsApp, social, SMS campaigns, web chat, surveys, a team inbox, enhanced reporting, AI call summaries, and an attendant console. Price available only via sales quote. |
| CX Complete | Custom | Everything in CX plus advanced reporting, AI-driven dynamic call routing, built-in webinar capability, and a 24/7 virtual assistant that answers calls. Marketed as the 'best value' tier. Price available only via sales quote. |
| Contact Center | Custom | Everything in CX plus AI chat analysis, supervisor reporting, an agent dashboard with integrated softphone, skills-based routing, auto dialer, and agent coaching tools. Price available only via sales quote. |
What reviewers say
No third-party review scores on file yet.