Gorgias — A helpdesk and AI agent built for ecommerce, with native Shopify integration and pricing based on monthly ticket volume rather than seats.
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Gorgias in 20 seconds
Best for: Shopify and other ecommerce brands that want order and customer data inside every support ticket, with AI handling routine returns and order-status questions
Pricing: Priced by monthly ticket volume (roughly 50 to 5,000+ tickets) with unlimited seats; AI Agent billed separately per resolution. Exact dollar amounts require a live quote, not published as static pricing.
- Gorgias is a helpdesk built specifically for ecommerce, most used on Shopify.
- Gorgias's AI Agent is pretrained on more than 1 billion ecommerce support conversations.
- Gorgias prices its helpdesk by monthly ticket volume (roughly 50 to 5,000+ tickets/month) with unlimited agent seats, not per seat.
- Gorgias's AI Agent is billed separately, per resolved conversation.
- Gorgias holds a 4.6/5 rating from 135 reviews on Capterra.
Limitations: No published static pricing; both the base plan and AI Agent require a quote or signup to see real costs.; Feature set is built for ecommerce and less useful for non-commerce or B2B support teams.; Some users report automation rules get complicated as workflows scale.
Top alternatives: Zendesk, Front, Freshdesk, Richpanel, Reamaze — full list
What is Gorgias?
Gorgias is a customer service helpdesk purpose-built for ecommerce brands, distinguishing itself from general-purpose support tools by integrating directly with commerce platforms so agents can see and act on order, customer, and product data without leaving a ticket, canceling an order, issuing a refund, or applying a discount code from inside the conversation itself. Its AI Agent layer, pretrained on more than a billion ecommerce support conversations, is positioned to automatically resolve around 60% of routine inquiries (order status, returns, sizing questions) while routing complex or high-value conversations to human agents. Gorgias supports omnichannel messaging across email, live chat, SMS, WhatsApp, Instagram, and Facebook, and connects to 300+ ecommerce tools including Klaviyo, Recharge, Yotpo, and Loop Returns. Its pricing model departs from typical per-agent-seat helpdesk pricing: the base helpdesk plan scales with monthly ticket volume (from roughly 50 to 5,000+ tickets), so teams can add unlimited agents without paying per seat, while the AI Agent itself is billed separately on a pay-per-resolution basis.
Gorgias is a helpdesk and AI customer service platform built specifically for ecommerce brands, most heavily used on Shopify but also supporting BigCommerce, Magento, WooCommerce, and PrestaShop. It unifies email, chat, SMS, WhatsApp, Instagram, and Facebook conversations into one inbox, and its AI Agent, pretrained on over a billion ecommerce conversations, can take in-conversation actions like issuing a refund, applying a discount, or upselling without an agent leaving the ticket. Gorgias prices its helpdesk by monthly ticket volume rather than per agent seat, scaling from roughly 50 to 5,000+ tickets a month, with the AI Agent billed separately per resolved conversation; exact dollar figures require a live quote through its signup or sales flow rather than being published as static pricing. Gorgias holds a 4.6/5 rating from 135 reviews on Capterra.
Standout feature: In-conversation actions let agents cancel an order, issue a refund, or apply a discount directly inside a ticket using live Shopify or BigCommerce data, without switching to the store admin.
Biggest weakness: Pricing is not published as static numbers, both the helpdesk ticket-volume tiers and the AI Agent's per-resolution rate require going through a signup or sales quote to see actual costs, making it hard to budget or comparison-shop upfront.
Pros
- Native, deep integrations with Shopify, BigCommerce, Magento, WooCommerce, and PrestaShop put order data directly in every ticket.
- Unlimited agent seats on every plan; pricing scales with ticket volume instead of per-seat cost.
- AI Agent pretrained on 1B+ ecommerce conversations can resolve around 60% of routine requests automatically, per the vendor.
- 300+ integrations with ecommerce-specific tools like Klaviyo, Recharge, and Loop Returns.
Cons
- Pricing is not published as static dollar figures; both the helpdesk and AI Agent add-on require a sales quote or signup flow to see real costs.
- Built specifically for ecommerce, so its feature set is less useful for B2B or non-commerce support teams.
- Some users report automation rule configuration becomes complicated as workflows grow more complex.
- Voice and SMS are separate add-ons priced by call and text volume, adding further variable cost beyond the base plan.
Gorgias pricing
Custom pricing
| Plan | Price | Notes |
|---|---|---|
| Ticket-volume plans | Custom | Priced by monthly ticket volume, scaling from roughly 50 to 5,000+ tickets/month; unlimited agent seats on every plan. Exact dollar figures are not published as static pricing and require a live quote through the signup or sales flow. |
| AI Agent (add-on) | Custom | Billed separately from the helpdesk plan on a pay-per-resolved-conversation basis; exact per-resolution rate not published. |
What reviewers say
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