Crisp — An all-in-one customer support platform combining a shared inbox, live chat widget, AI agents, and a knowledge base for support and sales teams, with a genuinely free plan for 2 seats and paid workspace plans from $45/month.
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Best for: small support and sales teams that want an omnichannel shared inbox and AI automation billed per workspace instead of per agent
Pricing: Free for 2 seats; Mini $45/month (4 seats); Essentials $95/month (10 seats); Plus $295/month (20+ seats); Enterprise custom.
- Crisp's Free plan supports 2 agent seats and unlimited conversations at $0/month.
- Crisp Mini costs $45/month per workspace for 4 seats; Essentials costs $95/month for 10 seats; Plus costs $295/month for 20+ seats.
- Crisp holds a 4.6/5 rating from 148 reviews on Capterra and 4.8/5 from 32 reviews on Product Hunt.
- Crisp reports 10,000 companies using the platform.
- Crisp ships native apps for web, iOS, Android, Windows, and macOS.
Limitations: Enterprise features like white labeling require the $295/month Plus plan.; AI automation is metered by credits on every paid tier.; Seat caps per tier force upgrades as a team grows.
Top alternatives: Intercom, Zendesk, Tawk.to, Freshdesk, Help Scout — full list
What is Crisp?
Crisp is a customer support platform built around a shared inbox that consolidates messages from a website chat widget, email, WhatsApp, Messenger, Instagram, SMS, Telegram, and other channels into one queue for support agents. Beyond messaging, it includes a customizable knowledge base for self-service articles, a lightweight CRM for centralizing customer data and interaction history, and a no-code builder for AI agent workflows that Crisp says can automate roughly half of inbound inquiries. Unlike per-seat CRM and helpdesk pricing, Crisp prices per workspace with a flat monthly fee that includes a set number of agent seats, which can make it cheaper than competitors for teams that want more than a couple of agents on the same channels. The Free plan supports 2 seats and unlimited conversations at no cost; paid plans add automation, integrations, and AI credits for automated replies as they scale up. Crisp ships apps for the web, iOS, Android, Windows, and macOS.
Crisp is a customer support platform that combines a website chat widget, an omnichannel shared inbox (email, WhatsApp, Messenger, Instagram, SMS, and more), a knowledge base, and no-code AI agent workflows, aimed at support, sales, and marketing teams at companies of all sizes — Crisp reports 10,000 companies using the platform. Pricing is flat-rate per workspace rather than per seat: the Free plan covers 2 agent seats at $0/month with unlimited conversations, Mini is $45/month for 4 seats, Essentials is $95/month for 10 seats with workflow automation and a knowledge base, and Plus is $295/month for 20+ seats with white labeling and 100+ integrations; all paid plans include a 14-day trial and bundled AI credits for automated conversations. Crisp holds a 4.6/5 rating from 148 reviews on Capterra and a 4.8/5 rating from 32 reviews on Product Hunt. Native apps exist for web, iOS, Android, Windows, and macOS.
Standout feature: Flat per-workspace pricing that bundles a fixed number of seats instead of charging per agent, plus a no-code builder for AI agent workflows that automates routine replies across every connected channel.
Biggest weakness: Enterprise-grade features like white labeling and unlimited task automation require the $295/month Plus plan, and AI automation runs on a metered credit system on every paid tier, so heavy AI usage can add unplanned cost beyond the base subscription.
Pros
- The Free plan supports 2 seats and unlimited conversations with no time limit, not just a trial.
- Flat per-workspace pricing can be cheaper than per-seat competitors once a team has more than a couple of agents.
- Consolidates chat, email, WhatsApp, Messenger, Instagram, and SMS into one inbox.
- A no-code builder for AI agent workflows, with 4.6/5 on Capterra (148 reviews) and 4.8/5 on Product Hunt (32 reviews).
Cons
- White labeling, unlimited task automation, and 100+ integrations require the $295/month Plus plan.
- AI automation is metered by credits on every paid tier, so heavy usage adds cost beyond the base subscription.
- Workspace seat caps (4 on Mini, 10 on Essentials) mean growing teams hit forced upgrades.
Crisp pricing
Free tier · paid from $45/mo · verified from the vendor's pricing page
| Plan | Price | Notes |
|---|---|---|
| Free | Free | 2 agent seats, unlimited conversations, website chat widget, shared inbox, basic channels (email, Telegram, Messenger, X, Instagram, SMS, Viber, phone, Line, WhatsApp). |
| Mini | $45/mo | Flat rate per workspace for 4 seats; adds email inbox, shortcuts, chat triggers, private notes, custom email domain, and roughly $5 (about 90 conversations) of AI credits. |
| Essentials | $95/mo | Flat rate per workspace for 10 seats; adds customer data management, omnichannel AI chatbot, knowledge base, analytics, routing rules, and roughly $25 (about 450 conversations) of AI credits. |
| Plus | $295/mo | Flat rate per workspace for 20+ seats; adds unlimited task automation, ticketing system, 100+ integrations, white labeling, and roughly $75 (about 1,350 conversations) of AI credits. |
| Enterprise | Custom | Custom pricing with dedicated onboarding, personalized SLAs, and custom features. |
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