8x8 review
A cloud business phone, video meetings, team chat, and contact center platform (8x8 Work and 8x8 Contact Center) sold on quote-based per-user pricing with no free tier.
By Noahlast updated pricing verified
8x8 screenshots & video
8x8 in 20 seconds
Best for: businesses that want phone, video, chat, and contact center from one vendor under a negotiated contract
Pricing: Quote-based: 8x8 publishes no per-user prices for 8x8 Work, Contact Center, or Engage, and there is no free tier.
- 8x8 does not publish list prices; every product on its plans-and-pricing page, 8x8 Work included, is sold by sales quote.
- 8x8 Work combines business phone service, video meetings, and team chat in one UCaaS platform.
- 8x8 also sells 8x8 Contact Center, 8x8 Engage, AI Studio, CPaaS APIs, and an 8x8 for Microsoft Teams integration.
- 8x8 markets 99.999% uptime and end-to-end encryption.
- 8x8 ships native 8x8 Work apps for web, Windows, macOS, iOS, and Android.
- 8x8 is a public company listed on Nasdaq under the ticker EGHT.
Limitations: No published pricing; every product requires a sales quote.; No free tier or self-serve sign-up.; Contact Center, Engage, and APIs are quoted separately from 8x8 Work.
Top alternatives: RingCentral, Nextiva, Zoom Phone, Dialpad, GoTo Connect — full list
What is 8x8?
8x8 is a cloud communications company whose core product, 8x8 Work, combines VoIP business phone service, video meetings, and team messaging into one unified communications (UCaaS) platform for businesses, with a contact center product running on the same platform. 8x8 Work handles inbound and outbound calling, multi-level auto attendants, call recording, visual voicemail, and a receptionist console, hosts video meetings, and includes team chat. 8x8 Contact Center adds omnichannel routing, agent and supervisor workspaces, analytics, workforce engagement management, and AI self-service; 8x8 Engage gives frontline staff outside the contact center queue management and conversational intelligence; AI Studio builds AI agents; and 8x8 CPaaS sells SMS, voice, video, and authentication APIs. Every product except the APIs is priced by sales quote rather than published per-user rates. 8x8 trades on Nasdaq as EGHT and delivers its platform as a web app plus desktop and mobile clients for Windows, macOS, iOS, and Android, with integrations for Salesforce, HubSpot, Microsoft Dynamics, Zendesk, Microsoft Teams, and Google Workspace.
8x8 is a Nasdaq-listed cloud communications provider whose 8x8 Work product bundles business phone service, video meetings, and team chat into one UCaaS platform, sold alongside 8x8 Contact Center, 8x8 Engage for customer-facing staff outside the contact center, AI Studio for building AI agents, CPaaS messaging and voice APIs, and an 8x8 for Microsoft Teams integration. 8x8 no longer publishes per-user prices: its plans-and-pricing page sends every product to a sales quote, so cost depends on seat count, contract term, and add-ons, and the X2 and X4 list prices that third-party guides still quote ($24 and $44/user/month) are gone from 8x8's site. There is no free tier or self-serve plan. 8x8 markets 99.999% uptime and end-to-end encryption, and ships 8x8 Work apps for Windows, macOS, iOS, Android, and the web. It competes most directly with RingCentral, Nextiva, Dialpad, and Zoom Phone.
Standout feature: One platform covers business phone, meetings, chat, and a Teams-certified contact center, so a company can grow from basic calling to an omnichannel contact center without switching vendors, backed by a marketed 99.999% uptime.
Biggest weakness: 8x8 publishes no prices: every product, basic business phone included, requires a sales quote, so small teams cannot compare costs or sign up self-serve, and the final per-user rate depends on seat count, contract term, and negotiation.
8x8: pros and cons
Pros
- Phone, video meetings, team chat, and contact center run on one platform instead of separate vendors.
- 8x8 markets 99.999% uptime with end-to-end encryption and compliance controls built in.
- Integrations with Salesforce, HubSpot, Microsoft Dynamics, Zendesk, Microsoft Teams, and Google Workspace.
- Native 8x8 Work apps for web, Windows, macOS, iOS, and Android.
Cons
- No published pricing; every plan requires a sales quote, so costs cannot be compared upfront.
- No free tier or self-serve sign-up for small teams that want to start without talking to sales.
- Contact Center, Engage, and API products are quoted and sold separately from 8x8 Work, adding complexity for buyers who need more than basic calling.
8x8 pricing
Custom pricing · verified from the vendor's pricing page
| Plan | Price | Notes |
|---|---|---|
| 8x8 Work (unified communications) | Custom | Quote-based per-user pricing; calling, video meetings, team chat, receptionist console, system analytics, and global calling coverage. |
| 8x8 Contact Center | Custom | Quote-based; omnichannel routing, agent and supervisor workspaces, contact center analytics, workforce engagement management, AI self-service, secure payment processing. |
| 8x8 Engage | Custom | Quote-based; queue management, conversational intelligence, and team lead analytics for customer-facing staff outside the contact center. |
| 8x8 for Microsoft Teams | Custom | Quote-based; adds 8x8 global calling and a Teams-certified contact center to Microsoft Teams. |
| Communications APIs (CPaaS) | Custom | Pay-as-you-go, subscription, or enterprise pricing for SMS, voice, video, and authentication APIs, with per-product rates on cpaas.8x8.com. |
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