Tidio — A customer service platform combining live chat, an AI agent (Lyro), help desk, and automation for small and mid-sized businesses, free for 50 conversations/month or from $24.17/month.
By Noahlast updated pricing verified
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Tidio in 20 seconds
Best for: small and mid-sized e-commerce and SaaS businesses that want AI-assisted live chat support
Pricing: Free for 50 conversations/month; paid plans from $24.17/month (Starter) to $49.17/month+ (Growth), Plus from $300/month, Premium custom-quoted.
- Tidio's free plan includes 50 billable conversations/month across 10 seats.
- Starter costs $24.17/month billed monthly ($290/year billed annually); Growth starts at $49.17/month billed monthly ($590/year billed annually).
- Tidio holds a 4.7-out-of-5 rating from 590 reviews on Capterra.
- Lyro, Tidio's AI agent, is trained on a business's own verified data and resolves up to 67% of conversations according to Tidio.
- Tidio integrates with 120+ tools including Shopify, HubSpot, and Zapier.
Limitations: Billable-conversation pricing makes monthly costs harder to predict than a flat seat fee.; Free plan's conversation cap pushes growing businesses to upgrade faster than expected.; Some users report notification inconsistencies and integration friction with WordPress and certain CRMs.
Top alternatives: Intercom, Zendesk, Drift, Crisp, LiveChat — full list
What is Tidio?
Tidio is a customer service platform built around live chat and an AI agent called Lyro, which Tidio says is trained on a business's own verified data sources and can resolve up to 67% of customer conversations with brand-voice-matched responses, positioned for small and mid-sized businesses that want AI-assisted support without replacing their human team. Beyond chat and AI, it includes a help desk for ticket management, Flows for automating lead capture and appointment booking, and 120+ native integrations including Shopify, HubSpot, and Zapier. Pricing is structured around 'billable conversations' rather than flat per-seat fees. The Free plan includes 50 billable conversations/month across 10 seats with basic live chat and ticketing. Starter costs $24.17/month billed monthly ($290/year annually) for 100 conversations. Growth starts at $49.17/month billed monthly ($590/year annually) for 250+ conversations and adds advanced analytics, user permissions, and automatic chat assignment. Plus starts at $300/month plus usage-based charges and adds premium support and multi-project management. Premium is custom-quoted for enterprise needs, including a guaranteed 50% Lyro AI resolution rate. The standalone Lyro AI Agent add-on starts at $32.50/month for 50 conversations, and the Flows automation add-on starts at $24.17/month for 2,000 visitor reaches. Tidio runs on browser, Windows, Mac, iOS, and Android.
Tidio is a customer service platform combining live chat, a help desk, automated flows, and an AI agent called Lyro that Tidio says resolves up to 67% of conversations with human-like, brand-matched responses, aimed at small and mid-sized e-commerce, SaaS, education, finance, and travel businesses that want to scale support without adding headcount. It offers a free plan (50 billable conversations/month, 10 seats), Starter at $24.17/month ($290/year annually), Growth starting at $49.17/month ($590/year annually) for 250+ conversations, Plus starting at $300/month plus usage, and a custom-quoted Premium tier; the standalone Lyro AI agent starts at $32.50/month for 50 conversations. Tidio runs on web browsers plus Windows, Mac, iOS, and Android apps, and integrates with 120+ tools including Shopify, HubSpot, and Zapier.
Standout feature: Lyro, an AI agent trained on a business's own verified data sources that Tidio says resolves up to 67% of customer conversations in a brand-matched voice, bundled into the core chat and help desk product rather than sold as a separate bolt-on.
Biggest weakness: Pricing is structured around 'billable conversations' rather than a flat seat fee, which reviewers say makes costs harder to predict as volume grows, and the free plan's 50-conversation cap plus advanced features locked behind higher tiers push growing businesses toward Growth or Plus pricing faster than expected; some users also report inconsistent notification delivery and integration friction with platforms like WordPress and certain CRMs.
Pros
- AI agent (Lyro) trained on business-specific data is included rather than a separate paid add-on on most tiers.
- Free plan supports 50 billable conversations/month across 10 seats, usable for small stores before any payment.
- 120+ native integrations including Shopify, HubSpot, and Zapier speed up setup for e-commerce and SaaS teams.
- 4.7-out-of-5 rating from 590 reviews on Capterra, with users praising ease of setup and the Lyro chatbot.
Cons
- Billable-conversation pricing model makes monthly costs harder to predict than a flat per-seat fee as volume grows.
- Free plan's 50-conversation cap and advanced-feature gating push growing businesses to upgrade faster than expected.
- Some users report inconsistent notification delivery.
- Integration friction reported with certain platforms like WordPress and some CRM systems.
Tidio pricing
Free tier · paid from $24.17/mo · verified from the vendor's pricing page
| Plan | Price | Notes |
|---|---|---|
| Free | Free | 50 billable conversations/month, 10 seats, basic live chat and ticketing features. |
| Starter | $24.17/mo | $24.17/month billed monthly, or $290/year billed annually; 100 billable conversations/month, 10 seats. Adds live chat, ticketing, basic analytics. |
| Growth | $49.17/mo | Starts at $49.17/month billed monthly, or $590/year billed annually; from 250 billable conversations/month, 10 seats. Adds advanced analytics, user permissions, automatic chat assignment, macros. Marked as Popular. |
| Plus | $300/mo | Starts at $300/month plus usage-based charges; custom billable conversations and seats. Adds premium support, dedicated success manager, departments, multiproject, custom branding. |
| Premium | Custom | Custom pricing; custom conversations and seats, enterprise features including a guaranteed 50% Lyro AI resolution rate. |
What reviewers say
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