# Gorgias — A helpdesk and AI agent built for ecommerce, with native Shopify integration and pricing based on monthly ticket volume rather than seats.

By Noah — last updated & pricing verified September 15, 2026.

> **Gorgias** is a customer service helpdesk purpose-built for ecommerce brands, distinguishing itself from general-purpose support tools by integrating directly with commerce platforms so agents can see and act on order, customer, and product data without leaving a ticket, canceling an order, issuing a refund, or applying a discount code from inside the conversation itself.

Its AI Agent layer, pretrained on more than a billion ecommerce support conversations, is positioned to automatically resolve around 60% of routine inquiries (order status, returns, sizing questions) while routing complex or high-value conversations to human agents. Gorgias supports omnichannel messaging across email, live chat, SMS, WhatsApp, Instagram, and Facebook, and connects to 300+ ecommerce tools including Klaviyo, Recharge, Yotpo, and Loop Returns. Its pricing model departs from typical per-agent-seat helpdesk pricing: the base helpdesk plan scales with monthly ticket volume (from roughly 50 to 5,000+ tickets), so teams can add unlimited agents without paying per seat, while the AI Agent itself is billed separately on a pay-per-resolution basis.

## Facts

- Website: https://gorgias.com
- Pricing: Custom pricing
- License: Paid
- Platforms: web, ios, android
- Best for: Shopify and other ecommerce brands that want order and customer data inside every support ticket, with AI handling routine returns and order-status questions
- Standout feature: In-conversation actions let agents cancel an order, issue a refund, or apply a discount directly inside a ticket using live Shopify or BigCommerce data, without switching to the store admin.
- Biggest weakness: Pricing is not published as static numbers, both the helpdesk ticket-volume tiers and the AI Agent's per-resolution rate require going through a signup or sales quote to see actual costs, making it hard to budget or comparison-shop upfront.
- Third-party ratings: Capterra 4.6/5 (135 reviews)
- Categories: [Customer Support & Live Chat](https://findalternative.to/categories/customer-support)

## Pricing snapshot

| Plan | Price | Notes |
| --- | --- | --- |
| Ticket-volume plans | Custom | Priced by monthly ticket volume, scaling from roughly 50 to 5,000+ tickets/month; unlimited agent seats on every plan. Exact dollar figures are not published as static pricing and require a live quote through the signup or sales flow. |
| AI Agent (add-on) | Custom | Billed separately from the helpdesk plan on a pay-per-resolved-conversation basis; exact per-resolution rate not published. |

## Pros and cons

- Pro: Native, deep integrations with Shopify, BigCommerce, Magento, WooCommerce, and PrestaShop put order data directly in every ticket.
- Pro: Unlimited agent seats on every plan; pricing scales with ticket volume instead of per-seat cost.
- Pro: AI Agent pretrained on 1B+ ecommerce conversations can resolve around 60% of routine requests automatically, per the vendor.
- Pro: 300+ integrations with ecommerce-specific tools like Klaviyo, Recharge, and Loop Returns.
- Con: Pricing is not published as static dollar figures; both the helpdesk and AI Agent add-on require a sales quote or signup flow to see real costs.
- Con: Built specifically for ecommerce, so its feature set is less useful for B2B or non-commerce support teams.
- Con: Some users report automation rule configuration becomes complicated as workflows grow more complex.
- Con: Voice and SMS are separate add-ons priced by call and text volume, adding further variable cost beyond the base plan.

## AI summary

- Gorgias is a helpdesk built specifically for ecommerce, most used on Shopify.
- Gorgias's AI Agent is pretrained on more than 1 billion ecommerce support conversations.
- Gorgias prices its helpdesk by monthly ticket volume (roughly 50 to 5,000+ tickets/month) with unlimited agent seats, not per seat.
- Gorgias's AI Agent is billed separately, per resolved conversation.
- Gorgias holds a 4.6/5 rating from 135 reviews on Capterra.
- Best for: Shopify and other ecommerce brands that want order and customer data inside every support ticket, with AI handling routine returns and order-status questions
- Pricing: Priced by monthly ticket volume (roughly 50 to 5,000+ tickets) with unlimited seats; AI Agent billed separately per resolution. Exact dollar amounts require a live quote, not published as static pricing.
- Top alternatives: Zendesk, Front, Freshdesk, Richpanel, Reamaze
- Limitation: No published static pricing; both the base plan and AI Agent require a quote or signup to see real costs.
- Limitation: Feature set is built for ecommerce and less useful for non-commerce or B2B support teams.
- Limitation: Some users report automation rules get complicated as workflows scale.

## Alternatives

3 vetted alternatives to Gorgias: https://findalternative.to/gorgias — top picks: Zendesk, Front, Freshdesk

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Markdown mirror of https://findalternative.to/gorgias/about — findalternative.to, honestly ranked software alternatives. AI info: https://findalternative.to/ai