# Freshdesk — An AI-assisted customer service helpdesk from Freshworks, priced from $19/agent/month billed annually, with a 14-day Enterprise trial and no permanent free plan.

By Noah — last updated & pricing verified September 15, 2026.

> **Freshdesk** is a customer service helpdesk built around a shared ticket queue, routing rules, and automation, sold as a per-agent subscription across three tiers (Growth, Pro, Enterprise).

Freddy AI is Freshdesk's differentiator: AI agents draft and resolve routine email tickets, an AI Copilot surfaces suggested replies and prioritizes an agent's queue, and AI Insights reports on trends and satisfaction scores across the support team. Freshdesk integrates with WhatsApp, Facebook Messenger, Instagram, Microsoft Teams, Slack, Shopify, Salesforce, Jira, HubSpot, and Stripe, and is available on web, iPhone/iPad, and Android. It is closed-source, sold exclusively as a subscription with no permanently free plan, and every new account gets a 14-day trial of the top Enterprise tier before it must convert to a paid plan or suspend.

## Facts

- Website: https://freshworks.com/freshdesk
- Pricing: From $19/mo (verified undefined NaN, NaN)
- License: Paid
- Platforms: web, ios, android
- Best for: mid-market and enterprise support teams who want AI-assisted ticket resolution and omnichannel routing without building automations from scratch
- Standout feature: Freddy AI resolves routine email tickets end-to-end and surfaces an AI Copilot for agents, reporting up to 80% resolution rates and 97% first-contact resolution in Freshworks' own figures.
- Biggest weakness: No permanent free plan and several AI features cost extra even on paid tiers: Freddy AI Copilot is a separate $29/agent/month add-on, additional AI Agent sessions cost $49 per 100 sessions, and connector app tasks bill at $80 per 5,000 tasks.
- Third-party ratings: Capterra 4.5/5 (3,470 reviews)
- Categories: [Customer Support & Live Chat](https://findalternative.to/categories/customer-support)

## Pricing snapshot

| Plan | Price | Notes |
| --- | --- | --- |
| Growth | $19/mo | Per agent, billed annually; entry-level plan for teams launching AI-assisted email service. |
| Pro | $55/mo | Per agent, billed annually; marked 'Most popular'; scales AI-assisted service across more channels and teams. |
| Enterprise | $89/mo | Per agent, billed annually; full AI feature set for enterprise-grade support operations. |

## Pros and cons

- Pro: Freddy AI resolves routine tickets and drafts replies without custom automation setup.
- Pro: Omnichannel routing covers email, chat, WhatsApp, Instagram, Facebook Messenger, and phone from one workspace.
- Pro: Integrates directly with Shopify, Salesforce, Jira, Slack, Microsoft Teams, and Stripe.
- Pro: Every new signup gets a 14-day trial of the full Enterprise tier before committing to a plan.
- Con: No permanent free plan; every account converts to a paid tier or suspends after the 14-day trial.
- Con: Freddy AI Copilot is a $29/agent/month add-on rather than included at the Pro or Enterprise tier.
- Con: Additional AI Agent sessions and connector app tasks bill separately ($49/100 sessions, $80/5,000 tasks), which can make total cost hard to predict.
- Con: Jumping from Growth to Pro nearly triples the per-agent price ($19 to $55), a steep step for teams that outgrow the entry tier.

## AI summary

- Freshdesk Growth costs $19/agent/month billed annually; Pro costs $55/agent/month; Enterprise costs $89/agent/month.
- Freddy AI Copilot is a separate add-on at $29/agent/month, not included in any base tier.
- Freshdesk holds a 4.5/5 rating from 3,470 reviews on Capterra.
- Freshdesk is used by more than 50,000 businesses and integrates with WhatsApp, Salesforce, Jira, Slack, and Shopify.
- Every new account gets a 14-day trial of the Enterprise tier before it must convert to a paid plan.
- Best for: mid-market and enterprise support teams who want AI-assisted ticket resolution and omnichannel routing without building automations from scratch
- Pricing: From $19/agent/month billed annually (Growth); Pro $55/agent/month, Enterprise $89/agent/month; no free tier, 14-day Enterprise trial on signup.
- Top alternatives: Zendesk, Help Scout, Intercom, Zoho Desk
- Limitation: No permanent free plan.
- Limitation: Freddy AI Copilot and extra AI Agent sessions bill as separate add-ons on top of the per-agent plan price.
- Limitation: Per-agent price nearly triples moving from Growth to Pro.

## Alternatives

4 vetted alternatives to Freshdesk: https://findalternative.to/freshdesk — top picks: Zendesk, Help Scout, Intercom

## Comparisons

- https://findalternative.to/compare/freshdesk-vs-hubspot
- https://findalternative.to/compare/freshdesk-vs-intercom
- https://findalternative.to/compare/freshdesk-vs-zendesk

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