# 14 Best Customer Support & Live Chat in 2026

> Customer support software gives teams shared inboxes, live chat widgets, and ticketing to answer customer questions, used by support agents and small businesses.

| Tool | Best for | Price | Details |
| --- | --- | --- | --- |
| Chatwoot | teams wanting a self-hostable, MIT-licensed alternative to Intercom or Zendesk with full ownership of customer conversation data | Free tier · paid from $19/mo | https://findalternative.to/chatwoot/about |
| Crisp | small support and sales teams that want a shared omnichannel inbox, live chat, and no-code AI automation billed as a flat per-workspace rate instead of per-agent | Free tier · paid from $45/mo | https://findalternative.to/crisp/about |
| Dialpad | Distributed sales and support teams that want VoIP calling, video meetings, and AI-generated call transcripts/summaries in one app instead of stitching together a separate phone system, video tool, and call-recording add-on. | From $15/mo | https://findalternative.to/dialpad/about |
| Drift | existing Drift customers evaluating migration timing, not recommended as a new purchase given the announced sunset | Custom pricing | https://findalternative.to/drift/about |
| Freshdesk | mid-market and enterprise support teams who want AI-assisted ticket resolution and omnichannel routing without building automations from scratch | From $19/mo | https://findalternative.to/freshdesk/about |
| Front | B2B support, sales, and account management teams handling complex, multi-stakeholder customer conversations that a simple ticketing tool can't route well | From $25/mo | https://findalternative.to/front/about |
| Gorgias | Shopify and other ecommerce brands that want order and customer data inside every support ticket, with AI handling routine returns and order-status questions | Custom pricing | https://findalternative.to/gorgias/about |
| Help Scout | small support teams under 10 agents who want a shared inbox that reads like email rather than a numbered-ticket queue | Free tier · paid from $25/mo | https://findalternative.to/help-scout/about |
| Intercom | growing support teams that want an AI agent embedded directly in the inbox to resolve routine conversations, and can budget for usage-based AI costs on top of per-seat fees | From $29/mo | https://findalternative.to/intercom/about |
| Lucky Orange | ecommerce and SaaS marketing teams under ~50,000 monthly sessions who want heatmaps, session recordings, and on-site surveys in one subscription instead of buying each separately | From $32/mo | https://findalternative.to/lucky-orange/about |
| Nextiva | Small-to-mid-size businesses that want a single vendor for business phone lines, team messaging, video meetings, and a basic customer support/contact center in one subscription. | From $15/mo | https://findalternative.to/nextiva/about |
| Tidio | small and mid-sized e-commerce and SaaS businesses that want AI-assisted live chat support without a large support team | Free tier · paid from $24.17/mo | https://findalternative.to/tidio/about |
| Zammad | organizations that want a fully-featured, self-hostable open-source helpdesk under AGPLv3, or a GDPR-compliant hosted alternative to Zendesk priced per agent | Free | https://findalternative.to/zammad/about |
| Zendesk | mid-size and larger support teams that need omnichannel coverage (email, chat, phone) with AI-assisted ticket triage, and can standardize on per-agent-seat billing | From $19/mo | https://findalternative.to/zendesk/about |

## Alternatives lists in this category

- [5 alternatives to Chatwoot](https://findalternative.to/chatwoot)
- [4 alternatives to Crisp](https://findalternative.to/crisp)
- [3 alternatives to Dialpad](https://findalternative.to/dialpad)
- [3 alternatives to Drift](https://findalternative.to/drift)
- [4 alternatives to Freshdesk](https://findalternative.to/freshdesk)
- [4 alternatives to Front](https://findalternative.to/front)
- [3 alternatives to Gorgias](https://findalternative.to/gorgias)
- [4 alternatives to Help Scout](https://findalternative.to/help-scout)
- [6 alternatives to Intercom](https://findalternative.to/intercom)
- [5 alternatives to Lucky Orange](https://findalternative.to/lucky-orange)
- [3 alternatives to Nextiva](https://findalternative.to/nextiva)
- [4 alternatives to Tidio](https://findalternative.to/tidio)
- [4 alternatives to Zammad](https://findalternative.to/zammad)
- [3 alternatives to Zendesk](https://findalternative.to/zendesk)

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