# 4 Best Alternatives to 8x8 in 2026

By Noah — last updated & pricing verified September 15, 2026.

> RingCentral (4.2/5, 1,205 Capterra reviews) is the best 8x8 alternative for mid-size to large businesses replacing a legacy phone system with calling, video, and chat bundled in one platform. GoTo Meeting (4.4/5, 11,531 reviews) suits regulated, IT-managed teams needing HIPAA-compliant video; Nextiva, Dialpad, and GoTo Connect round out the list without published data.

From our data: Of the five alternatives compared to 8x8, only RingCentral and GoTo Meeting carry any published data at all; RingCentral's cheapest tier ($20/user/month billed annually) undercuts 8x8's own $24/user/month entry price by $4/user/month, while GoTo Meeting's 11,531 Capterra reviews are about 9.6 times RingCentral's 1,205, the only two review counts on file in this comparison.

## Quick picks

- Best overall for bundled calling, video, and chat: [RingCentral](https://findalternative.to/ringcentral/about)
- Cheapest entry-level plan among the compared alternatives: [RingCentral](https://findalternative.to/ringcentral/about)
- Best for call recording and CRM integrations without 8x8's $44/user/month X4 tier: [RingCentral](https://findalternative.to/ringcentral/about)

## 8x8 alternatives at a glance

| Alternative | Best for | Standout | Biggest weakness | Learning curve | Price |
| --- | --- | --- | --- | --- | --- |
| 8x8 (the incumbent) | mid-size and enterprise businesses that want phone, video, and team chat bundled into one vendor and billed per user per month | Bundles unlimited international calling (up to 14 countries on X2), video meetings, and team chat into a single per-user subscription, with X4 adding built-in speech analytics and quality management typically sold as a separate add-on elsewhere. | No permanently free tier and no published self-serve trial pricing on the core site; month-to-month billing carries a real premium (roughly 15-23% more than annual) that pushes most buyers toward a 12-month commitment to get the advertised rate. | Moderate | From $24/mo |
| RingCentral | mid-size to large businesses replacing a legacy office phone system with a single platform for calling, video meetings, and team chat | AI Receptionist and AI Conversation Expert layer automated call handling and conversation analytics on top of the core phone system, sold as add-ons rather than bundled into the base price. | Month-to-month billing costs 50% more than the advertised annual rate ($30 vs $20/user for Core), and AI add-ons like AI Receptionist add another $39/user/month on top of the base plan, so the effective cost climbs quickly past the advertised entry price. | Moderate | From $20/mo |
| Nextiva | Small-to-mid-size businesses that want a single vendor for business phone lines, team messaging, video meetings, and a basic customer support/contact center in one subscription. | XBert, Nextiva's AI receptionist/agent add-on that answers and handles inbound calls, texts, and chats 24/7 across every plan tier. | Core pricing pages show only per-user monthly figures for the two cheapest plans; the higher-value contact center tiers (Professional, Premium) and even the Scale/Essential tiers require contacting sales or show 'From' pricing, making true cost comparison across vendors difficult without a demo call. | Moderate | From $15/mo |
| Dialpad | Distributed sales and support teams that want VoIP calling, video meetings, and AI-generated call transcripts/summaries in one app instead of stitching together a separate phone system, video tool, and call-recording add-on. | Real-time, built-in AI on every call and meeting (live transcription, automatic post-call summaries, sentiment analysis, and live coaching prompts) without needing a third-party conversation-intelligence add-on. | Core pricing is opaque for the higher-value products: Support (contact center), Sell, and the newer Ai Agent are all quote-only or usage/credit-based rather than published per-seat prices, so buyers cannot compare true cost without talking to sales, and the new conversation-based AI Agent billing adds another variable cost buyers have to estimate rather than a flat rate. | Moderate | From $15/mo |
| GoTo Connect | Small to multi-location businesses replacing an on-premise PBX with a cloud phone system that also needs built-in video meetings and call queues. | All four plan tiers (Phone System through Contact Center) ship with unlimited auto attendants, call queues, and dial plans, plus video meetings for up to 250 participants built into even the base plan. | No self-serve pricing is published anywhere on the site; every tier, including the entry-level Phone System plan, requires contacting a sales rep for a quote, which makes it hard to comparison-shop against competitors like RingCentral or Nextiva that publish per-user monthly rates. | Moderate | Custom pricing |

## 1. RingCentral — best 8x8 alternative for mid-size to large businesses replacing a legacy office phone system with a single platform for calling, video meetings, and team chat

RingCentral is the best 8x8 alternative for mid-size to large businesses that want to replace a legacy office phone system with one platform for calling, video, and team chat. RingCentral's Core tier starts at $20/user/month billed annually, four dollars below 8x8's cheapest X2 plan at $24/user/month, and Core already includes unlimited US/Canada calling plus the RingCentral app for calls, messaging, and meetings. RingCentral carries a 4.2/5 rating across 1,205 Capterra reviews, evidence 8x8 doesn't have on file since 8x8 shows no external ratings recorded at all. RingCentral's Advanced tier, at $25/user/month annually, adds automatic call recording, whisper/barge call monitoring, and native Salesforce, HubSpot, and Zendesk integrations, features that require jumping to 8x8's pricier X4 tier at $44/user/month to get comparable analytics depth. 8x8 remains the better choice for buyers who specifically want unlimited international calling bundled into the entry tier: 8x8's X2 plan covers 14 countries at $24/user/month, while RingCentral's Core tier covers only US and Canada, and reaching RingCentral's own AI features means paying extra, since AI Receptionist starts at $39/user/month on top of the base plan.

Compared to 8x8: Core tier starts at $20/user/month vs 8x8's $24, 4.2/5 rating from 1,205 Capterra reviews vs 8x8's none on file, call recording and CRM integrations available at the $25/user/month Advanced tier rather than 8x8's pricier $44 X4 plan

- Wins: Core tier starts at $20/user/month billed annually, undercutting 8x8's cheapest X2 plan at $24/user/month · 4.2/5 rating from 1,205 Capterra reviews, evidence 8x8 has none of on file · Advanced tier ($25/user/month) bundles call recording, call monitoring, and native Salesforce/HubSpot/Zendesk integrations that 8x8 gates behind its pricier $44/user/month X4 tier
- Loses: Core tier covers only US and Canada calling, unlike 8x8's X2 plan which includes unlimited calling to 14 countries at a comparable price point · AI Receptionist and other AI add-ons cost an extra $39/user/month or more on top of the base plan · Month-to-month billing runs 30-45% above the advertised annual rate, a steeper premium than 8x8's own 15-23% month-to-month markup
- Pros: Unified phone, video, SMS, and fax platform replaces multiple point tools with one subscription.; 500+ pre-built integrations, including native Salesforce, HubSpot, Zendesk, and Microsoft Teams support.; AI Receptionist and AI Conversation Expert add automated call handling and analytics without a separate vendor.; Serves 600,000+ businesses across 100+ countries with enterprise-grade uptime expectations.
- Cons: Month-to-month billing runs 30-45% higher per user than the advertised annual rate.; Call recording, advanced monitoring, and CRM integrations require the Advanced tier or higher.; AI add-ons (AI Receptionist from $39/user/month, Conversation Intelligence from $60/user/month) are priced separately from the base plan.; Capterra reviewers cite customer support responsiveness and contract terms as recurring pain points.
- **Pricing:** From $20/mo — $20/user/month (Core, annual) vs 8x8's $24/user/month (X2, annual); RingCentral's Advanced tier ($25/user/month) still undercuts 8x8's X4 ($44/user/month) for comparable analytics depth
- Ratings: Capterra 4.2/5 (1,205 reviews)
- Details: https://findalternative.to/ringcentral/about
- 6 alternatives to RingCentral: https://findalternative.to/ringcentral

## 2. Nextiva — best 8x8 alternative for small-to-mid-size businesses that want a single vendor for business phone lines, team messaging, video meetings, and a basic customer support/contact center in one subscription.

Nextiva is listed as an 8x8 alternative here, but we haven't published usable data for it: the product's name and website URL (nextiva.com) are on file, while tagline, description, pricing, platforms, license, ratings, and pros/cons aren't available. That means no honest comparison against 8x8's own paid X2 ($24/user/month) and X4 ($44/user/month) tiers can be made on price, feature depth, or user sentiment without inventing facts this listing doesn't support. What's independently verifiable is that Nextiva is a real, named product with its own domain, distinct from a placeholder or defunct listing, and it's commonly grouped alongside RingCentral and 8x8 as a business VoIP and UCaaS competitor in industry discussion, not because any pricing or feature claim here has been confirmed. 8x8 remains the documented, verifiable choice in this pairing: it's confirmed paid with X2 at $24/user/month and X4 at $44/user/month, runs on web, Windows, macOS, iOS, and Android, and bundles calling, video, and team chat into one subscription, facts Nextiva's empty listing cannot currently match or refute.

Compared to 8x8: we haven't published pricing, platform, or rating data, so no verifiable feature or price comparison can be made beyond 8x8's own confirmed $24-$44/user/month X2/X4 listing

- Loses: No pricing, platform, or license data on file, unlike 8x8's fully documented paid, $24-$44/user/month, web/Windows/macOS/iOS/Android listing · No pros/cons or standout-feature data recorded, so no verifiable strength can be cited against 8x8's documented unlimited international calling and native app coverage
- Pros: Bundles phone, video, team chat, SMS, and live chat under one subscription starting at $15/user/mo (annual billing); AI receptionist (XBert) available as an add-on across all plan tiers, including the cheapest one; Rated 4.6/5 on Trustpilot across 8,484 reviews and cites 100,000+ business customers; Scales from a single small-business phone plan up to a full omnichannel contact center on the same platform
- Cons: Monthly (non-annual) billing roughly doubles per-user cost versus the advertised annual price (e.g., Core is $23/user/mo monthly vs $15/user/mo annual); Contact center's higher tiers (Professional, Premium) are quote-only, so buyers cannot compare full costs without a sales call; No published free tier; pricing requires either annual commitment or a demo to unlock the better rates
- **Pricing:** From $15/mo (verified undefined NaN, NaN)
- Details: https://findalternative.to/nextiva/about
- 3 alternatives to Nextiva: https://findalternative.to/nextiva

## 3. Dialpad — best 8x8 alternative for distributed sales and support teams that want VoIP calling, video meetings, and AI-generated call transcripts/summaries in one app instead of stitching together a separate phone system, video tool, and call-recording add-on.

Dialpad is listed as an 8x8 alternative here, but we haven't published usable data for it: the product's name and website URL (dialpad.com) are on file, while tagline, description, pricing, platforms, license, ratings, and pros/cons aren't available. That means no honest comparison against 8x8's own paid X2 ($24/user/month) and X4 ($44/user/month) tiers can be made on price, feature depth, or user sentiment without inventing facts this listing doesn't support. What's independently verifiable is that Dialpad is a real, named product with its own domain, distinct from a placeholder or defunct listing, and it's commonly grouped alongside RingCentral and 8x8 as an AI-driven business calling competitor in industry discussion, not because any pricing or feature claim here has been confirmed. 8x8 remains the documented, verifiable choice in this pairing: it's confirmed paid with X2 at $24/user/month and X4 at $44/user/month, runs on web, Windows, macOS, iOS, and Android, and bundles calling, video, and team chat into one subscription, facts Dialpad's empty listing cannot currently match or refute.

Compared to 8x8: we haven't published pricing, platform, or rating data, so no verifiable feature or price comparison can be made beyond 8x8's own confirmed $24-$44/user/month X2/X4 listing

- Loses: No pricing, platform, or license data on file, unlike 8x8's fully documented paid, $24-$44/user/month, web/Windows/macOS/iOS/Android listing · No pros/cons or standout-feature data recorded, so no verifiable strength can be cited against 8x8's documented unlimited international calling and native app coverage
- Pros: Combines phone, video, SMS, and AI transcription/summaries in one app instead of separate tools; AI features (call summaries, live transcription, sentiment analysis) are built in rather than bolted on; Deep integrations with Salesforce, HubSpot, Zendesk, Microsoft Teams, and Google Workspace; Available on web, Windows, macOS, iOS, and Android with the same feature set
- Cons: Contact center (Support), Sell, and Ai Agent pricing is not published and requires a sales call to get a quote; Entry Standard plan lacks CRM integrations and open API, which are gated behind the Pro tier; New conversation-based credit pricing for Ai Agent is harder to budget than a flat per-seat fee; Advanced compliance and higher uptime SLAs are Enterprise-only, custom-priced features
- **Pricing:** From $15/mo
- Details: https://findalternative.to/dialpad/about
- 3 alternatives to Dialpad: https://findalternative.to/dialpad

## 4. GoTo Connect — best 8x8 alternative for small to multi-location businesses replacing an on-premise PBX with a cloud phone system that also needs built-in video meetings and call queues.

GoTo Connect is listed as an 8x8 alternative here, but we haven't published usable data for it: the product's name and website URL (goto.com) are on file, while tagline, description, pricing, platforms, license, ratings, and pros/cons aren't available. That means no honest comparison against 8x8's own paid X2 ($24/user/month) and X4 ($44/user/month) tiers can be made on price, feature depth, or user sentiment without inventing facts this listing doesn't support. What's independently verifiable is that GoTo Connect is a real, named product sharing GoTo's own domain with GoTo Meeting (also compared here), and it's commonly grouped alongside 8x8 and RingCentral as a business phone-system competitor in industry discussion, not because any pricing or feature claim here has been confirmed. 8x8 remains the documented, verifiable choice in this pairing: it's confirmed paid with X2 at $24/user/month and X4 at $44/user/month, runs on web, Windows, macOS, iOS, and Android, and bundles calling, video, and team chat into one subscription, facts GoTo Connect's empty listing cannot currently match or refute.

Compared to 8x8: we haven't published pricing, platform, or rating data, so no verifiable feature or price comparison can be made beyond 8x8's own confirmed $24-$44/user/month X2/X4 listing

- Loses: No pricing, platform, or license data on file, unlike 8x8's fully documented paid, $24-$44/user/month, web/Windows/macOS/iOS/Android listing · No pros/cons or standout-feature data recorded, so no verifiable strength can be cited against 8x8's documented unlimited international calling and native app coverage
- Pros: Unlimited auto attendants, call queues, and customizable dial plans on every plan tier; Video meetings for up to 250 participants included even on the base Phone System plan; 24/7 support advertised across all tiers with a stated 99.999% reliability figure; Native integrations with Microsoft Teams, ServiceNow, and Zendesk without extra licensing cost
- Cons: No published per-user pricing; all four tiers require a sales call to get a quote; Higher-value AI features (dynamic call routing, 24/7 virtual assistant) are locked behind the CX Complete tier, not the base plan; Toll-free minutes are shared and capped at 1,000 minutes across the account on every tier; Feature set is heavily geared toward voice/contact-center use cases, so teams only needing video meetings may find it more than they need
- **Pricing:** Custom pricing (verified undefined NaN, NaN)
- Details: https://findalternative.to/goto-connect/about
- 4 alternatives to GoTo Connect: https://findalternative.to/goto-connect

## Which one fits you?

- You want to replace a legacy office phone system with one platform for calling, video, and team chat at a lower entry price than 8x8. → **RingCentral**
- You need automatic call recording and native Salesforce, HubSpot, and Zendesk integrations without paying for 8x8's $44/user/month X4 tier. → **RingCentral**
- You're evaluating Nextiva specifically but want to know upfront that this listing has no verified pricing or feature data. → **Nextiva**
- You're evaluating Dialpad specifically but want to know upfront that this listing has no verified pricing or feature data. → **Dialpad**
- You're evaluating GoTo Connect specifically but want to know upfront that this listing has no verified pricing or feature data. → **GoTo Connect**

## FAQ

### What is the best alternative to 8x8?

RingCentral is the best-reviewed alternative to 8x8, holding a 4.2/5 rating from 1,205 Capterra reviews and starting at $20/user/month, four dollars below 8x8's own $24/user/month entry tier. GoTo Meeting is the better match for regulated industries needing HIPAA-compliant video, with a 4.4/5 rating from 11,531 reviews.

### Is there a free alternative to 8x8?

No — none of the alternatives compared here (RingCentral, GoTo Meeting, Nextiva, Dialpad, GoTo Connect) publish a permanently free tier in our listing data, matching 8x8's own lack of a free tier. RingCentral and GoTo Meeting both offer free trials instead of a free plan.

### Can RingCentral replace 8x8?

RingCentral can replace 8x8 for calling, video meetings, and team chat, since both bundle the same core UCaaS features into one subscription. RingCentral's Core tier starts $4/user/month cheaper than 8x8's X2 plan, though its base tier covers only US/Canada calling versus 8x8's 14-country coverage.

### What is the closest alternative to 8x8 for HIPAA compliance?

GoTo Meeting is the closest alternative to 8x8 for HIPAA-compliant video, running on SOC2-certified data centers with single sign-on and an active directory connector. Its exact pricing isn't published as static text, unlike 8x8's plainly listed $24-$44/user/month X2/X4 tiers.

### Is Nextiva a good alternative to 8x8?

We haven't published pricing, platform, or rating data for Nextiva, so no verified comparison against 8x8 can be made here. 8x8's own X2 ($24/user/month) and X4 ($44/user/month) tiers remain the only confirmed figures in this specific comparison.

## Related

- [Video Conferencing](https://findalternative.to/categories/video-conferencing)
- [Team Chat & Messaging](https://findalternative.to/categories/team-chat)

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